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ITSM is basically how IT departments handle day-to-day IT-related tasks and services for customers, users etc. These can be regular processes that are formed to deliver and support IT services. ITSM teams look after all kinds of workplace technology, ranging from laptops to servers, to business-critical software applications. A few processes that ITSM covers according to ITIL are: Incident Management Knowledge Management Change Management Problem Management IT Asset Management Click here: https://www.rezolve.ai/automated-it-helpdesk